PayPal Dispute Policy drives away Merchants with 180 day refunds


PayPal Dispute Policy drives away merchants with their new refund window. Buyers have 180 days now to file any kind of dispute on a seller for a refund. This means that more fraud will be generated by users looking to steal merchandise to resell on eBay. It’s a shame eCommerce has turned into this. Allowing the buyers to get away with just about everything and putting seller’s out of business overnight. In my opinion there should be no refunds in eCommerce but we both know that will never happen. A more fair approach would be to allow all buyers a 7 day window for returning the product. This is more then enough time for a buyer to make a decision weather or not they want the product. If giving buyers a one hour window to change their mind after completing an eBay buy it now transaction wasn’t bad enough, now PayPal wants to force sellers to rent their products out to buyers for six months.

PayPal Dispute Policy

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Sellers should make sure they hold PayPal’s feet to the fire when it comes to charge backs but PayPal won’t listen to the seller and always refund the buyer their money. In many cases the buyer’s will keep the item and get the refund causing sellers to lose valuable merchandise, time and money. PayPal doesn’t employ enough people to fight the daily charge back numbers that are in the tens of thousands so refunding the buyer is the easiest and quickest answer to the problematic transaction.

Should the FTC be aware of this new PayPal dispute policy? maybe they even know about and just don’t care. After all eBay and PayPal are one of the largest contributors to many politicians we vote for. eBay and PayPal are not interested in an ethical business practice, they are simply interested in the bottom line profit you as a merchant give them. So get off your ass people, build your own website and become your own merchant and don’t rely on third party dead end promises and candy coated product features. Getting your own merchant account through a bank allows you to be in full control of your profits, merchandise and most important your reputation as a business.